About Syd Stewart and
Smiling Owner
Syd Stewart, a chartered
engineer, with 30 plus years experience of managing and owning a
business. He knows what works and what doesn’t.
Written
from the trenches, this book will give you a practical set of
principles with which you can steer your company to greater success. I
have a chemical engineering and information technology background and
have run a ‘GREAT’ small software business, 4S
Information Systems Ltd for 24 years.
I
know what works and what doesn’t. I’m not a
‘guru’ but an ordinary businessperson that is still
trying to make my business better, stronger and easier to manage.
Here is a list of some of our
achievements:
- ISO
9001:2000 and TickIT Quality Management System in place for seven years
with no major non-compliance reports.
- In
an External Innovation Audit — Top rated.
- Worldwide
Reputation in our Field — Customers in 15 countries
- Worldwide.Customer Survey —
85% of Customers would go out of their way to recommend us
- Never
made a financial loss.
We have benchmarked (http://www.benchmarkindex.
com) ourselves against similar companies. Here’s
what our Benchmarking Adviser states in his report, but we’re
not complacent-- we are still working hard.
“The Benchmark
Index against 40 similar companies shows that this company is Best in
Class and in the Upper Quartile in many key areas. The business
performs well to exceptional in all the key financial areas reflecting
steady growth of the business and efficiency of its
operations.”
“Against the
business Excellence Model’s (EFQM- European Quality
Foundation Excellence Model) nine key areas-- it scores Best in Class
in three areas and in the Upper Quartile for further four (against 5000
companies).”
“This company is
undoubtedly strong in the areas of financial management and performance
with particular strengths in the fields of project management and
processes”
When
I unpicked how I operated my business I was astonished to discover that
I was following the principles of nature and genetics. I wanted to
create a ‘Great’ business, but what makes a
‘Great’ business? This book attempts to answer this
question and detail the principles that I have been using.
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